Remer, Minnesota
Not resolved
3.7
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1 comment

delivery was set up and the delivery was not delivered at the appointed time which caused me to miss time from work due to the fact that a designated time had been set up for 9 am on thursday oct 25th at 9 am I called the delivery service at 9:30 am and he did not answer,I then called Menards in Bemidji MN and was told that the delivery would be made between 9 am and 12:00 which I was not told at the time of set up with the delivery service when he called to set up a time, now I am missing a half day of work, if a designated time is set up it should be held up if the delivery service isn't going to be here until noon say so or at least let a person know that the delivery is between 9 and noon then say that. It's uncalled for to set up a designated time then not be there and when called was told its between 9 and noon why set up as time and take off work if its whenever they decide to show up. I paid for a service and was set a time for the service to be carried out if he couldn't be here at the time at least have the decency to call and let a person know.

Product or Service Mentioned: Menards Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

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Anonymous
#1587904

In over 30 years of dealing with Menards they have never set a specific time for a delivery. The closest they would offer is morning, afternoon or evening deliveries.

Not much different than most stores that offer delivery. Did they actually put on your delivery paperwork that they would be there at 9:00?