I always try my best to be clear and not vague with people. Wanting to spruce up the guest bathroom I picked out a bathroom sink / faucet / and vanity top (countertop) by pointing to and visually and verbally confirming what is displayed is what I want with an associate.
2 of the 3 things arrived as expected, the countertop had to be a custom order since they didn't carry a stock size that I needed. It came cut to size but in a completely different material than what I showed them in the store. The contract states the name of the material (stardust quartz), length, width (no thickness which is .5" thicker than what I showed them), and edge finish preferences which all check out with the contract. However how am I supposed to know that the material she placed the order for is different from the one that I showed and .5 inches thicker.
Furthermore standing next to the vanity top that I wanted I showed the straight but not sharp edges and corners I wanted while placing the order, she said thats the "double round over". The top that came in has about .25" dia bevels and corners that give it a very rounded appearance. If I keep this it will look like I'm adding a kitchen counter-top in my bathroom.
Employee mistake - I was sold a cat in a bag with no way of knowing or being able to confirm what they sold me until I picked up the heavy box, drove home and opened it. If the contract showed the thickness atleast maybe it would have clued me in.
I have yet to drive back and return it keeping my fingers crossed they will not give me grief over the 25% stocking fee. I can't dispute the contract however so I'm worried.
If I show an associate the exact countertop material and edges I want to order and they tell me the wrong name and order the wrong type with my correct dimensions how is it possible to confirm what they sold you is what you ordered until you get it. I'm not a materials expert and don't plan to be, whether its marble / quartz/ granite or named blueberry moon or some other name should not matter to me if I show them exactly what I wanted!
Monetary Loss: $104.