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2.1

Worst customer service I’ve ever experienced! After 30 minutes of trying to hunt down a phone number for some sort of customer support, I was able to get a hold of John Robert Menard juniors general office phone number 715–8 76–5911.

It was a waste of time! They send you to a recording and insist that you submit all complaints via email or fax there is not really a live person that you can talk to.

The product that was delivered was muddy, torn, screws that were stripped and plastic feeding for the sectional sofa that just broke apart. The brackets there are supposed to keep the sectional together the right side had brackets the left side did not.

Reason of review: Bad quality.

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Guest

You don't say that you tried calling the store you bought it from. Did you start by trying to call the corporate office rather than the store? If you skipped the store level, that is who you should be calling as they should be able to help you with your problem.

Guest
reply icon Replying to comment of Guest-1430291

Yes I did and I ended up talking to the general manager there and that’s why I ended up going to their corporate offices. The next day the GM sent over a gentleman to retrieve the sofa and myself and daughter-in-law had to help him down two flights of stairs with the sofa because they only sent one person. The general manager of this particular store was rude disconnected and now I see why, because there was no repercussions he knew you couldn’t get a hold of his bosses or regionals.

Guest
reply icon Replying to comment of Guest-1444092

I have had deliveries from Menards before but it was a private company not Menards when my fridge was damaged they just sent me a new one the lady told me they just charge back the delivery service no big deal. I wonder why you had such an issue ?

Guest
reply icon Replying to comment of Guest-1430291

The Menards no accountability anonymous team strikes again. Customer was wrong & the extra work and effort they had to do to get the item purchased in the condition.

They paid for. I am surprised they have any customers at all after someone has 1 problem & is received the Menards level of customer service.

Guest
reply icon Replying to comment of Guest-1644343

I have to say that Menards provided the worst service company could! Unfortunately I can’t provide the photos of the sofa that slam down on my hand because of the mover

Guest
reply icon Replying to comment of Guest-1644343

Menards sent over one person to move a sectional sofa down two flights of stairs, I am a 55-year-old woman and I had to help the mover with the sectional and I ended up smashing my hand between the sofa and the stair rail.

Guest
reply icon Replying to comment of Guest-1430291

Actually in the very beginning of my story it states that I called somebody

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