We bought a big salamander style shop heater... suppose to have the ability to use several types of fuel. Well day one and we couldn't stand the smoky exhaust and the soot it was putting out. We loaded it back up after feeling sick and headed to the store. Whats the problem she asked? Told her. Well we can't return it if it's had flammable liquids in it. hmmm.. you should have tested it before using fuel. WHAT?!? And how does one test a fuel style heater... with no... wait for it... FUEL???
I swear you only need a pulse to get a job here. So we went to Home Depot and bought another one. Jumped thru Menards warranty repair hoops for two months and it's fixed now. Now that it's spring and we have another heater. Still cant return. We never needed two heaters. But that's what we got with Menards. Two heaters for the price of two. With one out of commission for 60 days. And running all over town to and from the repairman.
We've been cured now of shopping here.
Product or Service Mentioned: Heater.
Reason of review: Damaged or defective.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.
Menards Pros: Leaving the store, Rebate program.
Menards Cons: Unhelpful customer service representatives, Quality of products sold, How i was treated, Return policy, Warranty proceedure.