I am currently a cashier at Menards. I have never seen such poor customer service by my superiors. For example...
It was around 6:50 or so on a Sunday night (keep in mind Menards closes at 7 on sundays) I was helping a guest in my line who wanted to special order something from plumbing, i told her the store closed in about 10 minutes and that maybe she should come back the next day, however, she lived about an hour away. I called the FE manager up to have her contact the Plumbing manager to help this guest.
So the plumbing manager came and she went back with him and left her cart in my aisle.
I had a very long line and i was the only cashier, so I wasn't paying attention to this lady's cart. Eventually she came back with her special order after this she asked where her cart was. Sympethetically I told her I didn't know where it was but I said that maybe my manager moved it.
So, I called my manager to my aisle and the guest calmly asked her if she had moved her cart.
My manager freaks out and says " Look lady I didn't touch your cart!" I look at her like what the heck are you thinking talking to a customer like that!
well after my manager walked away we found her cart, and the guest told me that she would never be shopping at menards again.
Every time I work I have atleast 15 guests tell me that they will never shop at Menards again.
Everyone who works at Menards is generally always in a bad mood, and it sucks because when I walk into a store I want to be greeted with a smile and a "how can I help you?" at Menards it is the TOTAL opposite!
I would recomend to anyone reading this to take there business elsewhere like Lowes or Home depot, hopefully they have better costumer service.
Whenever anyone asks me where I work I am ashamed to say that I work at Menards.
I am so happy that I have a job interview tomorrow so I can quit the sh!thole that they call a store.
Don't count on saving big money, i would recomend saving your time!