3787 Montgomery Rd, Loveland, OH 45140, USA
Resolved
4.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

went to buy some vinyl cove base at Loveland, ohio menard's. there was no price on bin, so I asked for price check from associate and was told $2 each.....the same as the marked down price at their other store.

at the register,they rang at $3.49 ea. I drove 12 miles[past 2 lowe's and 2 home depot] to give them my business. after the snotty attitude of the head cashier and wasted time, I put everything back,except the shower door and medicine cabinet.

I wish I had put everything back....later I went to lowe's and found shower door for $10 less! the only thing I couldn't find at lowe's was the snotty attitude

Product or Service Mentioned: Menards Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Menards Pros: Generally the staff.

Menards Cons: Customer service.

  • customer service person
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Anonymous
#1247775

got a call from manager Monday morning. after hearing my complaint,the manager researched the problem and was able to offer a fair resolution and apology.