Today I confirmed why I closed my credit card with Menards years ago and only go there when I have no other choice. I purchased an item tagged at $9.99 and was charged $12.99.
When I noticed the receipt, I spoke to the customer service person. She sent someone to look for the tag at the bin. After 10 minutes, she came back and could not find the item. I had to take her to the bin where the product was.
Once the customer service person had the tag indicating $9.99, she had to do a return of the original item and charge for the correct price. After waiting another 10 minutes, there was another customer also waiting for a price adjustment, they were waiting for another person to approve the price adjustment. When I asked if she could not approve the $3.00 adjustment, she told me they are not allowed to approve any price adjustments. What an inefficient way to run a customer service dept.
when they cannot even approve a $3.00 transaction even when the price is wrong on the tag. There is no wonder they are in third place behind Home Depot and Lowe's.