I was in your store in Effingham, IL. I wished to write a check as I often do. Yesterday my wallet was stolen, and I didn't have my identification. I know the number by heart and I also know the Store Manager well... I've made several thousand dollars worth of purchases this year. When I got to the counter my ID was requested and I explained the situation. After the cashier asked around a few times the Asst. Manager Johnathan came up. I once again explained my situation and he refused to allow me to write the check. I requested Rick the Store Manager. He informed me that he was on vacation. I asked if he could call him and he told me that if I knew the man so well that I should call him at home myself. I requested His last name and the name of the cashier. I was denied both and told to leave the premesis.
I don't feel this was the proper way to handle this situation. I am deeply upset. I feel you should be made aware of his reaction and perhaps speak to the gentleman about his customer service abilities.
Product or Service Mentioned: Menards Cashier.