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I wish there is a zero star for this rating. Very bad service.
People in the store bring you incorrect items, which you get stuck with. I bought a bathtub and wall set the other day. The employee brought me the wrong items and wrong size, different from the displayed ones I asked for. This cost me a lot renting a truck to return the bulky wall set to the store.
Further, we noticed that the bathtub is not the right model I chose after it has been installed. You typically don't expect that the employee is careless that he brings you a different item. When I contacted customer service complaining about this poor service, they told me it's my responsibility to check the items at the store and make sure they are the correct ones you asked for. Instead of taking the responsibility, they asked me next time to stand in the middle of the store opening the huge bathtub and wall set boxes and getting items out of the boxes piece by piece to make sure that the careless employee got me the right stuff I asked for.
That is it.
NO MORE MENARDS. Competitive stores have much better customer service from my previous experience and BTW they also give you 11% rebate if you ask for it.NO MenardsN
Monetary Loss: $535.
Preferred solution: Full refund.
Menards Cons: Poor service.
Location: 2315 West Bluemound Road, Waukesha, WI 53186