Fort Dodge, Iowa
Not resolved
3.6
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3 comments

Was needing help in the carpet area at menards on tuesday night 9/06/2016 at first one employee was walking by kindly stated to her "Mam" she turn around said "what" which not how you greet customer She then turn around continue to walk away refusing to help. Then another store employer came to help but then She became very rude stating that she was involved doing something in the store, not willing to help the customer.

As a customer we know peoples have bad day but if choose to work in this field you can't take things out on the customer and Yes we are Black American that was needing help. There Manager that came to assist and was helpful but these two employee "no respect" to customer.

They made seem that we were at fault but voice tone, rude comment, while greeting customer says a lot from the start. Not a happy customer

Product or Service Mentioned: Menards Customer Care.

Reason of review: Rude Employee.

Preferred solution: Let the company propose a solution.

Menards Pros: Menards product.

Menards Cons: Rude employee.

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Anonymous
#1304465

You commented that "and Yes we are Black American". Did this have anything at all to do with the interaction, or are you trying to make it sound like it was?

Anonymous
#1211867

Menards corporate employee has nothing to say on these legit complaints. Shame.

Anonymous
#1209872

If you work in the back of the store in the paint department or appliances you have to walk through the carpet department to get to the service desk at the from of the store or the restrooms. You may have stopped one of those people trying to get to the front of the store and they are not trained to answer questions on or cut flooring.

I expect if you gave them a chance they would have found someone for you once they had finished what they were doing.

How would you have felt if you were the person waiting at the service desk if the person on the way to assist you decided they were going to take their time and stop and assist everyone that stopped them on the way to the front of the store? There is always more than one side to every story.