Order number ONAL49461: I am 81 years young and somewhat handicapped so when I placed an order I used the "drive up and pick up" service option for my order. On December 27th about 11:30 am I pulled into the back yard of the Onalaska Menards to pick up my order.
The lady that let us in said "Go to door 15 and they will help you and print up your order." We pulled up to door 15 and put our lights on assuming (bad thing to do) someone would come out and help us. No such luck. So, I went inside the building to see if I could get help. I knew I was in the right location as a billboard size sign said, "Order Pickup" or something like that.
It also stated how Menards is devoted to customer service. Really?? Anyway, no one anywhere near the place. I yelled, "ANYONE HERE" a couple times but no luck.
I went to the order pickup counter to see if there was a buzzer or phone. No such luck. I waited about 10 minutes but no one came around. I get on my phone and call Menards Onalaska and after listening to a long list of options I get to talk to someone and told him my dilemma.
He didn't seem to interested but did say he would send someone over to me. About 10 minutes later some guy shows up and says, "Ya, What ya need?" I complained to him and told him what I wanted. He then said, "Oh, no one is working back here today. The guy that was to be here called in sick." Really.
. . what kind of management people do you have in Onalaska? So the guy leaves without a word or giving me any paperwork.
I drive out to the security gate to get out of the area and the lady asks for my paperwork. I tell her I didn't get any and she says "Well, you might have to go into the store but I will try to make it work here. It did work and I was on my way. Obviously, this was not a good scenario.
At the least someone should have informed security that no one was in the customer pickup area . . .
and at best someone should have been sent there in place of the guy that called in sick. Jerry Zielke 608-582-2988 firstname.lastname@example.org
Product or Service Mentioned: Menards Pick Up Service.
Reason of review: Poor customer service.
Menards Cons: Customer service.