It seems every time I walk into Menards and can't seem to find what I am looking for, no one is around to help. I don't have a problem looking for someone but the customer service there sucks! Once me and my husband were getting supplies to redo a room. We were not sure where the wall paneling was, so we figured we would ask someone. We went to the help desk in that department and there was a young girl talking on the phone. At first I thought she was talking to a customer so I was willing to wait. Soon after listening she was talking to someone about what they are going to bring her to eat for lunch. Clearly seeing we were standing there for a while, she wasnt in a hurry to hang up the phone. So I got tired of waiting and decided to find someone else. Shortly after finding someone else, she hangs up the phone and says "Oh, can I help you?" after we found someone else. They were kind enough to show us where the paneling was.
About 2 weeks later I walk in because I noticed they had an item on sale in their ad that I really wanted. I went straight to the gardening items and saw what I was looking for. Unfortunately it was too high on the self that I could not get it myself. I circled same isle 10 times, 3 employee's passed me and not ONE asked me if I needed help. So I decided to find someone. Two employees were walking towards me, full into conversation. I stopped them and asked them to help me. The gentleman had got it down for me, handed it to me, and was quickly on his way. Didn't asked me if I needed anything else, which I did. So I quickly went to cash out and got the heck out of there.
After telling my husband of my experience he didnt believe me. We went back about a week later looking for yard waste bags. After not finding it ourselves, we decided to seek for an employee. A lady was putting stuff away when we approached her. We asked her if she could help us. She turned around towards us and gave us this look like we were interrupting what she was doing. We asked her our question, she pointed to the direction and quickly went back to what she was doing.
Where I previously worked at, we would get into trouble if we did poor customer service. I would not go to Menards if you are not sure where things are. Trust me, you won't get the help you truly need.