Today, my boyfriend and I walked to Menards to purchase a *** for our house. We both walked with back packs on to help carry our belongings as well as to safely carry our purchases home.
We shopped for approx a 1/2 hour and proceeded to the check out where suddenly my boyfriend was accused of stealing. The lady demanded to check through my boyfriends backpack even though he had not touched it from the time he set it into the cart & had not until the time the lady demanded to know if he stole something, at which point he said no, yet the lady persisted he did and asked if he was sure he didn't steal anything he said i didn't take anything. But she proceeded to tell him she would be doing a search of his bag!! We had no idea what was happening or what to do as she went all through his backpack very intensly but found nothing but then continued to squeeze the bag some more because as it seemed, this lady had it in her mind that he was guilty of stealing on the basis that she alone said so!My boyfriend had baggy shorts on & has tattoo's on his legs which we believe led this lady to stereotype him&profile him because of his look!I say this because I had my backpack on the entire time in Menards&the lady never once wanted to look in my backpack even though she saw i had one as well, I was not accused of shop lifting at all.
Neither of us were in the store to do anything more than to get a part needed to fix a switch that wore out in the house. My boyfriend was upset&so am I. The lady was very rude, ill-mannered, and hostile to him without any warrant or reason. Your employee harassed my boyfriend over a hunch she had bc of his look.
His look does not make him a thief, she had no reason to believe he was at all no more than it led her to not be suspicious of me. Yet, he was treated with disgust by your employee. I was not happy with this nor will I sit by & allow this behavior to sit quiet, which is why I am speaking up for the truth here today. To continue the story, i tried to finish up our transaction at the checkout while my boyfriend was being searched like a criminal for no reason, then I waited for her to come to me next since protocol is protocol as the lady said it was, that she had authority to search all backpacks however she walked behind me & left not caring at all about my backpack, we found this the ultimate proof that this accusation from your employee was motivated entirely by profiling & her stereotyping people by look alone.
How horrible! My boyfriend paid for our purchase and we left. However, we left very upset over the treatment of your employee to him & ultimately to us as well as to your entire store. This is shameful behavior on the part of your team.
The lady exclaimed to my boyfriend that she had to go through his backpack as a part of protocol, however if it was protocol, i would have been searched too. This is unacceptable behavior to accuse someone without reason other than the way he looked. I do not believe we need to spend our money in a place that searches one persons backpack but the next person using the logic that backpacks must equal stealing and then therefore need to be searched while the person is basically accused of the devious act of thievery. Profiling and stereotyping anyone is illegal in the case of your business, not to mention unethical & highly unnecessary.
This today, makes your business note worthy of illegal practices towards your customers. I would like my boyfriend to receive a sincere apology as he was quite upset. Also, a monetary incentive, such as a gift card, showing us that it is okay to come back into your store again is not too much to ask from you in this instance so that you can show sincerity in your apology. Please help us help you to correct the error experienced today within your store in an efficient manner.
We invite you to review the security cameras during the time we were in your store as well as discuss this with the check out lady who saw the whole thing take place. her name on our reciept is haven, 20534 07 7678 10/02/18 12:35 PM. Please contact me to discuss correcting this asap & to discuss any extra details you may need to make sure you track down the employee who did this to my boyfriend while I was with him.
I have never witnessed such brutality from one of your workers in all my years shopping in your store! It is an embarrassment to you that you have hired this person to work in your store!
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.