Menards - Tru-Bolt Electronic Locks are JUNK

492 of 1566 Menards reviews

Just over a year later the keypad went bad.Paid 85 dollars for the lock.

Called company for replacement and they do not have replacement parts!!! Buy a new lock or if its under warranty they will replace it totally at the store. Worst customer service. Unbelievable.

I will try to go to the store and get a replacement from them, but I highly doubt they will help me since I am way past the return window. Their product was much cheaper than other brands, but now I understand why. Outsourced and non existent customer service.

Menards should not sell Tru-Bolt junk to anyone.

This review is a subjective opinion of a user.
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Reason of review:
Damaged or defective
Product or service
Electronic Lock
Review category
review #571575
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Helpful? 2 Yes 2 1 No 1
Had the same issue 3 Yes 3
492 of 1566 Menards reviews

Feb 03 #1280699 Bellevue, Washington, United States

Can anyone tell me how to change the code on the touch screen lock??? I need to change it but no where online does it tell you. It only shows you how to install it.

0 0 Reply

Oct 01, 2016 #1221268

I have two of these and both consume batteries. Menards has discontinued them so I guess I am stuck?

1 1 Reply

Aug 22, 2016 #1202380 Minot, North Dakota, United States

We purchased three different Tru-bolt locks. One would not work when it was cold so I had to return it. The replacement quit working in two months as the electronic board went bad and it would make a beeping sound every few hours. The third is one is about a year old and it has quit working as it is totally unresponsive. Do not waste your money.

1 1 Reply

Aug 03, 2016 #1194134 Saint Paul, Minnesota, United States

Totally agree - we had it for less than a few months and it's NO longer working! Tru-Bolt SUCKS as a product - do NOT purchase.

1 0 Reply

Mar 30, 2015 #965614

What happened when you went to the store? Did they replace it or not?

1 0 Reply
Menards staff

Dec 19, 2014 #918216

Your door lock is working completely as intended, if you are unable to open your door lock then nor are burglars able to open the door. 100% the way it intended secure your property
Thank you and happy holidays to all

4 3 Reply

Dec 18, 2014 #917822

The reason they are on the shelf is that consumers don't want to pay the price of a quality lock. As with anything in life you get exactly what you pay for. Buy a low priced product and it won't last as long as a name brand product, nor will it come with the support of a name brand product. Companies have to pay support staff and higher materials cost for higher quality products. That is why you pay more for a lock like Scalage than Tru-bolt.

4 0 Reply
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