Eau Claire, Wisconsin
1.5K views 9 comments

Just over a year later the keypad went bad.Paid 85 dollars for the lock.

Called company for replacement and they do not have replacement parts!!! Buy a new lock or if its under warranty they will replace it totally at the store. Worst customer service. Unbelievable.

I will try to go to the store and get a replacement from them, but I highly doubt they will help me since I am way past the return window. Their product was much cheaper than other brands, but now I understand why. Outsourced and non existent customer service.

Menards should not sell Tru-Bolt junk to anyone.

Reason of review: Damaged or defective.

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Dee

Can anyone tell me how to change the code on the touch screen lock??? I need to change it but no where online does it tell you. It only shows you how to install it.

Menards ***ks ***
Paris, Ile-De-France, France #1227665

Menards sucks.

Anonymous
New Richmond, Wisconsin, United States #1227479

I bought one, and have tried several times to get it to work, works with the key, but not with the keypad.

Anonymous
#1221268

I have two of these and both consume batteries. Menards has discontinued them so I guess I am stuck?

Anonymous
Minot, North Dakota, United States #1202380

We purchased three different Tru-bolt locks.One would not work when it was cold so I had to return it.

The replacement quit working in two months as the electronic board went bad and it would make a beeping sound every few hours.

The third is one is about a year old and it has quit working as it is totally unresponsive.Do not waste your money.

Anonymous
Saint Paul, Minnesota, United States #1194134

Totally agree - we had it for less than a few months and it's NO longer working! Tru-Bolt SUCKS as a product - do NOT purchase.

Anonymous
#965614

What happened when you went to the store? Did they replace it or not?

Menards staff
#918216

Your door lock is working completely as intended, if you are unable to open your door lock then nor are burglars able to open the door. 100% the way it intended secure your property

Thank you and happy holidays to all

Anonymous
#917822

The reason they are on the shelf is that consumers don't want to pay the price of a quality lock.As with anything in life you get exactly what you pay for.

Buy a low priced product and it won't last as long as a name brand product, nor will it come with the support of a name brand product.

Companies have to pay support staff and higher materials cost for higher quality products.That is why you pay more for a lock like Scalage than Tru-bolt.

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