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12 comments

Just over a year later the keypad went bad.Paid 85 dollars for the lock.

Called company for replacement and they do not have replacement parts!!! Buy a new lock or if its under warranty they will replace it totally at the store. Worst customer service. Unbelievable.

I will try to go to the store and get a replacement from them, but I highly doubt they will help me since I am way past the return window. Their product was much cheaper than other brands, but now I understand why. Outsourced and non existent customer service.

Menards should not sell Tru-Bolt junk to anyone.

Reason of review: Damaged or defective.

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Anonymous
#1396979

Bought a trubolt lock.100 bucks.

First rain it got water in and shorted out. Returned and got another.

Next rain shorted the new one out.Never again

Anonymous
#1394808

This lock is JUNK!!!

Anonymous
Bellevue, Washington, United States #1280699

Can anyone tell me how to change the code on the touch screen lock??? I need to change it but no where online does it tell you. It only shows you how to install it.

Anonymous
Paris, Ile-De-France, France #1227665

Menards sucks.

Anonymous
New Richmond, Wisconsin, United States #1227479

I bought one, and have tried several times to get it to work, works with the key, but not with the keypad.

Anonymous
#1221268

I have two of these and both consume batteries. Menards has discontinued them so I guess I am stuck?

Anonymous
Minot, North Dakota, United States #1202380

We purchased three different Tru-bolt locks.One would not work when it was cold so I had to return it.

The replacement quit working in two months as the electronic board went bad and it would make a beeping sound every few hours.

The third is one is about a year old and it has quit working as it is totally unresponsive.Do not waste your money.

Anonymous
to Anonymous #1420824

Had the exact same problem and Tru Bolt told me I was the only customer this ever happened to.

Anonymous
Saint Paul, Minnesota, United States #1194134

Totally agree - we had it for less than a few months and it's NO longer working! Tru-Bolt SUCKS as a product - do NOT purchase.

Anonymous
#965614

What happened when you went to the store? Did they replace it or not?

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