Well, we are done shopping at our local Menards. Although we weren't able to buy an HDTV a few weeks ago, after further communication with the store manager, he did contact us to say he talked to his staff to ensure our bad experience wouldn't happen again. We accepted the fact that he couldn't find us another HDTV to buy, and planned on finding one elsewhere.
But then we had another bad experience on 07/16/2011 when we went to our local Menards to do some shopping and buy a "Oversized Leather Rocker Recliner" on sale for their "Crazy Days" promotion. Initially, we got help from a young male staff who was very friendly and helpful as we needed it to be delivered to our apartment. He took us to a computer and put in all the information to sell and deliver us the recliner, and said it would be $40.00 for it to be delivered the following day. We said that would be great. He then said he was sorry, but had to get another sales staff to complete the sale because he wasn't authorized to. He then got a very tall, bald man we believe was named Tim to complete our transaction. This other staff first said it couldn't be delivered on the next day because they weren't doing any deliveries that day. He stated that the next day after was the earliest it would be delivered. We agreed that would be okay if it couldn't be today or the next. He then said they could deliver the recliner to our garage. We stated that we lived in an apartment and had no garage. He then said they would deliver it to the street in front of the address. I then explained that my wife and I are disabled, and needed it delivered to our apartment on an upper floor. That was why we needed it delivered, because we couldn't carry it up the flight of stairs to our apartment. He then said it would cost $10.00 more to bring it to our apartment, on top of the $40.00 delivery fee. We live only one mile from Menards.
We then told Tim (store staff) that we didn't agree with having to pay more than $40.00 just to have it delivered to our apartment. I explained that we recently bought a couch from Big Lots and had it delivered by the same guys who said they also delivered for Menards, and that there was no additional charge over $40.00 to put it in our living room. He stated it didn't matter, and that we would have to pay more if we wanted it delivered to our apartment. We said no, we wouldn't pay more, and he let us leave feeling extremely disappointed in Menards. We won't be going back after being treated this way. It's obvious getting more money on a delivery is more important than servicing good disabled customers.