I went to Menards to return an electric mower. My wife and I intended to purchase a rechargeable electric mower.
On display was the mower we wanted, but the store screwed up the SKU numbers and we bought a corded mower and drove home. 50 miles to out home town. After getting home we opened the box and found that we had the wrong mower. The next day a Sunday I drove the 50 miles to Casper to return the mower.
I went to customer service and informed the woman that I wanted the rechargeable mower on display and informed her of the price that was the same as the mower we mistakenly bought. She told me that there was no such thing. So I asked for an associate to help me. I went to the mower isle and waited and waited then finally caught an employee walking by and they helped me egt the mower on display as there were no others in a box available.
I went through the checkout with the the price tag that was attached to the mower and exited the store headed for my pickup. I then noticed there was no cord to charge the battery and went back in the store. The customer service woman wanted to see my receipt and I gave it to her, she reviewed it left and told a manager I was stealing the mower. He told me not to leave and when I asked why he would not say.
While waiting for him to explain what he wanted I discovered the charge cord was inside the grass catcher bag and told the manager I had everything and was ready to leave. He said you can't leave and I said yes I can and I am leaving. He would not communicated with me what he wanted and I asked him if he was accusing me of stealing. His reply was no, so i said I'm leaving and headed for the door he shouted at me not to leave and I told him to go *** himself.
They had called the police and where trying to detain me untill the cops could get there. I went to my pickup and called the police myself. The police investigated and found that Menards had placed a tag on the rechargeable mower with the wrong price and wrong SKU number. The price was only a difference of $20.00.
The store manager had the police ticket me for disturbing the peace, claiming that telling him to go F@#* himself disturbed the peace. what about my peace, being called a thief by the manager when if he had done his own investigating he would of found that the store was at fault not me. the kicked me out of the store and told me if I returned I would be chargeed with trespassing .
I would shop ther for free money. *** You Menard's
Product or Service Mentioned: Menards Manager.