Bought almost $1350 worth of electrical components from Menard's for an electrical project over the course of three days. There was a total of (6) transactions in the (3) day period.
I paid for all of the purchases by cash, Since I had problems returning merchandise to Menard's due to their screwy return policies in the past when paying by debit or check. I went to return the unused/unopened merchandise at the conclusion of the project. I had (5) of (6)of the receipts. They refused to refund almost $84 that was on the 6th receipt.
The cashier called the CSM who explained their "RETURN POLICY" didn't permit refund without receipt for cash. I said it was obvious it came from your store, due to the brand name, UPC#, etc. Also since the purchases were made only (2) weeks ago I'm sure you could verify the purchase since I new the date and the approximate time I was in the store either on your cameras or on the cash register journal. The CSM called the store manager who kept me waiting 20 minutes at customer service counter (even though I was on a cane and in a post-operative shoe after having foot surgery just two days ago.) Then when she finally arrived, boy did she have an ATTITUDE!!!
And the mouth on that gal, -WOW! Totally unprofessional! She said what do I expect for her to do give the whole store away for FREE! I said you are NOT giving anything away, you are getting your merchandise back in NEW-UNOPENED and re-saleable condition.
She said people like me just "don't get it". I said who exactly was she referring to and who are PEOPLE LIKE ME? You mean people like me, the customer that buys merchandise and supplies her paycheck??? Well guess what MISSY, your paycheck just went down!
You and your company WILL NEVER SEE ANOTHER DIME OF MY MONEY from me or my business! I wonder if she really kisses her mother with that mouth?
I am sure that Menard's corporate must be really proud of her performance! If they have others like her I think their retail future is DIM!
Monetary Loss: $84.