After spending $1500 on Saturday, I returned on Thursday to pick up an item they had shipped to store. A marble vanity top (1st cart) on a pallet. I proceeded to get the wall tile loaded myself as no one offered or was available nearby (2nd cart). I pushed the 2nd cart to the register area with several workings walking past and no offer to help. I asked two people where to park cart so it’d wouldn’t be returned and they knew I wasn’t finished. Two people because the first told me to ask someone else. The third card was filled with fixtures and faucets and knobs. Again totalling $1500. As I maneuvered my two carts to meet up with my third cart, three separate times an employee passed by with not even a hello or may I help you. arriving at an aisle, the employee scowled when he saw my carts or me?! So I asked him if I could come thru or was he closing he mumbled to come in. My product being a large quantity began falling off the belt to the floor at which time he told me to quit unloading and go bag. Is this cart yours too? Asking about the heavy tile cart I had lugged into the aisle once I’d parked the first two. Yes.
Finishing. He said have a nice day.
I chuckled in shock. And asked if I could get help. He didn’t answer, just hollered over to the lady with clipboard watching registers. They never spoke to me so I wasn’t sure what had been decided. I pushed my three carts out of the way and waited. And waited. Finally asking the customer service counter if I was getting help or maybe there was miscommunication and I had to ask her not him. She snapped that the parking lot attendant was finishing helping someone else. Which was understandable. I just asked her to communicate with me and I would have been informed.
He came up to help soon after doing his job well, one employee out of 8 shows a sign of urgent retraining needs.
We employee over 100 people. Take the time to retrain. It matters.
I wanted to return everything and go to Home Depot.
I purchased a tub and will purchase the flooring and paint from Home Depot.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.