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On 5/27 just before 8pm close I rented an item. Got home to find the only battery available with the item completely dead.

So my project was put on hold until 5/28 when battery was finally charged. I later returned the item a few hours later and paid the fees for the extra time. However tonight when I checked my email, there is an email from the front end manager, threatening to charge my credit card $399 for the rental item, that was a few hours late. Not 24 hours or two days, just a few hours, due to the fact that it came with only one battery that was DEAD.

Menards fault for not taking good care of their rental equipment to begin with!Shrug

Really does this person know that Menards makes money the longer the customer keep the item. Crazy right.

Its just ridiculous, Terrible customer service. shrugging:

Review about: Menards Customer Care.

Reason of review: Problems with payment.

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Anonymous
#1490803

Did you sign the rental agreement that says that if the unit is not returned in the same condition it was in when you picked it up you were responsible for repairing it? Did you even read the rental agreement?

Because that is EXACTLY WHAT IT SAYS!

And yes, they WILL take advantage of that every chance they get! That's how they make money off of their rental program.

Anonymous
#1489324

Did you e-mail them when you found the battery dead or call them first thing in the morning to let them know of the problem? You are much more likely to have late charges forgiven if you notify them right away rather than waiting until you return it late to claim problems with a rental item. Was the email sent before you returned the tool as a reminder you would be charged for the tool if it wasn't returned?

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