On 5/27 just before 8pm close I rented an item. Got home to find the only battery available with the item completely dead.
So my project was put on hold until 5/28 when battery was finally charged. I later returned the item a few hours later and paid the fees for the extra time. However tonight when I checked my email, there is an email from the front end manager, threatening to charge my credit card $399 for the rental item, that was a few hours late. Not 24 hours or two days, just a few hours, due to the fact that it came with only one battery that was DEAD.
Menards fault for not taking good care of their rental equipment to begin with!
Really does this person know that Menards makes money the longer the customer keep the item. Crazy right.
Its just ridiculous, Terrible customer service. shrugging:
Product or Service Mentioned: Menards Customer Care.
Reason of review: Problems with payment.