Went to pick-up my Father’s Day gift my family bought on 6/13/2019. When my family bought it they were with the salesperson and they saw them on the shelf.
The family specifically wanted to be sure it was going to be there as they could not hide them at home and I could come after Father’s Day to pick them up. They received a Picking List and purchased the items. As it turns out Menards later sold them to someone else and didn’t inform us until I came in to pick them up. Since the item was paid for and Menards was just holding them, Menards literally sold my Father’s Day gift.
It is a discontinued item and Menards was unwilling to ship the items from stores that had them. The options given to us were to drive another half hour as another store appeared to have them and take that chance or make the family take another trip to get a refund as it was on her card and purchase something else.
Any leadership would have simply had an employee go to another store to get the product or seen if a similar product would suffice rather than putting the monkey on the customer back to fix the company's mistake. Improvements in tracking in-store products and customer service need to take place.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.
Menards Cons: Leadership.