I asked at the service desk where to pay for 15 bags of mulch so I could drive to the back to get it. The woman said, "Go to building supplies".
I went to building supplies. He didn't take my money, but issued me an invoice for 15 bags. I asked him if I paid him. He said, "No, go out to the garden center and pay." I asked if someone was out there.
He said, "Yes, there should be." I went to the garden center..noone was at a register..so I had to walk around to find someone unloading plants..to tell me.. "No, there wasn't anyone at a register, I'd have to go back inside to pay. So, I went back inside to the check out and paid for my mulch. I was told to drive around back.
I went to the original service desk and told the supv.."That was so ***...I had to walk all over the place to find someone to take my money. Why didn't the guy at the building supply desk bill me and send me with my invoice marked PAID?" The woman replied.."I don't know if he didn't know..blah blah blah." I told her, "An apology for the run around would have been sufficient." I drove around...the man at the security shack told me, "Drive up to the end of the isle, the mulch is there..someone will be out to load it." There was mulch there...the man started to load it and realized.."Oh, I can't use this, it's for an order!" There was no other mulch there. He told me to drive to the store. I drove as close as I could to the pile indoors...went and got a cart ..and started loading it myself before the (at least nice) gentleman returned to help me load.
I won't mention how ridiculous it is that the wood screws and tools are separated from the wood products by lawn and garden, and food!! Seriously...someone needs to do some retail studies..it's about us, the customers...not the *** you want to sell us!!!