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I was excited to see a new hardware store competing with Home Depot and Lowes when it arrived in our area. I have now done business with this location and am disgusted by the true lack of service I receive when doing business with this location.
Example: Online order for 6 x 12 x 8 pressure treated lumber.
The lumber was terrible quality, and because I wasn't taking that item, your staff thought it was appropriate to tell me to take my car already loaded with lumber to customer service on the other side of the store to correct the order. Really ? No, that is the staff's job to do.
Example: I purchased an exterior 1/2 light door with window that opens that should have a screen in it. Picked up on 6/6/21, installed on 6/15/21.
Discovered after the installation by my contractor that the screen is missing. So, how does Menards staff handle this? They tell me to run after the manufacturer to get the screen that should have been with the door to begin with. No, that is the staff's job.
Not the customer who spent over $360 for that door.
So, here is my response to Menards. I will be returning several items tomorrow from my last order and erreI will never do business with Menards again.
Your service is infinitely worse than Home Depot. You should be ashamed of this store.
User's recommendation: Go to Lowes or Home Depot.
Product or Service Mentioned: Menards Windows And Doors Department.
Preferred solution: Staff should get the replacement screen. They have the product in stock and can easily provide the screen - or they can go do the foot work to get the screen for this customer..
Menards Cons: Unprofessional management, Rude staff.