I ordered a bathroom vanity on the 25th of August. On the 27th of August, the item was shipped to a FedEx location in Memphis for delivery to our residence in Arkansas.
It sat there for a number of days just saying delivery was delayed. A week later, the site changed from delayed to undeliverable. At that point I searched for a number to call customer service. I emailed asking the item to be expedited.
4 days later I still heard nothing. I then cancelled it and purchased a Home Depot product.
Today, 3 weeks later, that vanity arrived. Customer service says, cancellations arent guaranteed.
User's recommendation: The ability to communicate with a live person is not there!
Location: Beebe, Arkansas