I was at your Hammond 123* ***th Street Store Hammond, IN 45320.
I asked the associated Vanessa if you all had any firepits she replied no!! I said do any other Menards have any she replied no!!..
so mentioned about online...Three associated all said that you didnt have any they were at the work station for garden.. so, i walked away, I said to myself i guess i will have to shop elsewhere, so as i I walked around i saw the firepits you had 7 in stock, so i proceeded back over to the young ladies, to tell them that you do have the firepits, then I ask to speak to the manager, If the associate would just take out a little time to assist the customers then I would be complaining to you for unsatisfactory customer service...Normally , when customer service is poor the company lose me as a customer, because the situation could have been handle differently, she didnt attempt to look for the product...So sad everyone want a paycheck, but, dont want to work for it...Very unhappy customer, I do spend alot of money at Menards, if im going to be treated this way, I will not be returning to your store...Your associate are not friendly either....
User's recommendation: If it's a product you're searching for look for it yourself..
Location: Lansing, Illinois