We are remolding our kitchen and ordered a counter top which is normally in stock. I was told it would be in on Monday the 17th.
I called on the 17th and was told it would be in that evening. My husband went in to pick it up the morning of the 18th and was told it wasn't in and they weren't sure when it would be in since it was an independent truck driver delivering it. We had to get a refund and drive 60 miles to another Menards to pick up our counter top.
Along with that Cody who was our customer service at the time we placed the order was so rude to us that my husband had to walk away. We will never again shop at Menards for anything and will make sure to tell all our friends how terrible customer service is in the Kokomo Indiana store!
Product or Service Mentioned: Menards Pick Up Service.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Price reduction.