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Dear Manards Customer Service
Yesterday we had a disaster at your store Evergreen Park IL . Wes came up to us wanting to fight with my lady and me.
It was so bad the police were called by me. Then we met the GM name Joan threw the front desk. We explained everything to him and he said he would make sure we received everything missing from our cabinet order. He promised to deliver our pantry Yesterday in the early morning and exchange other cabinets.
He delivered the cabinets only. With no doors, hinges, shelves or drawers. I called and asked him what happened with the pantry. He told us we needed the receipt to receive our pantry.
We left work early to find the receipt for him. He gave us another excuse that Mernards may not give it to you. He also stated that he is going to check the cameras, to see if we received it. We are a very strong customer and have spent over $30k in the last 4 months.
After this lack of caring, Im sending my contractors, wife and myself to Home Depot! Very disappointed in the treatment to my family. We deserve to be treated with 100% respect. My family feels abused in this matter.
Note: I brought my Vice President of PitBull Investments LLC.
The order wasnt ready when we arrived to pick up the kitchen. Im a 30 year General Contractor and never have installed a kitchen with all these parts. He use different way of marking all the parts and I didnt understand. We waited about 2 hours and they dropped two pallets with all these parts.
No one went over with the parts with us or helped us load everything. Sad business transaction and poor service at bests. Im missing pantry, two drawers and other parts too.
I only hope you and the company do the right thing.
We have no kitchen because your store treat your customer like this. I feel like your store no need customer like us who spent over 30k in few months and we will do more for more properties beacuse we are flip property
If you have time please contact me at 669 208 **** (Loren)
Loren and Jessica
Preferred solution: Let the company propose a solution.