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My fiancee and I have in this last month purchased 1 air conditioner and over 60 bags of mulch from your store in here in Toledo Ohio. Still needing one more ac and 10 bags of mulch my fiancee went back today and got the 10 bags of mulch and air conditioner and took it to the register.
I presume this is all on camera. If your cameras have audio you will hear him inform the cashier of the air conditioner. He pays the total and walks out of menards and loads his car. He is then approached by the police and taken back inside where he is then accused of stealing the AC.
Your cashier neglected to listen and then charge my fiancee which has resulted in being banned by the police and a $200 fine for YOUR CASHIERS MISTAKE. As a long time paying customer who literally just spent $400 in one trip at your store a week ago I am outraged at the way this situation has been handled and would like to speak to someone from Menards corporate office immediately to review the audio and video footage of this unacceptable behavior displayed by customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
Location: 1415 East Alexis Road, Toledo, OH 43612
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