Menards Lake Ozarks MO. Went in to purchase 6,000 ft of vineer stone.
Went to count in back where stone was located. Four guys shooting the breeze, none asked if I needed help. I had to inject myself to get assistance. Now their careless attitude showed.
Told them what I needed and did they have flyers I could read up on the products. Would have thought I asked a quantum physics question. After 25 minutes of pure frustration I saw racks of sample boards of rock and asked if I could make a deposit and take three samples home. Response, "those aren't for customer checkout." I asked what they were used for?
"So customers can see the product in store only." Asked how long it takes to get product in because almost every shelf was empty of produce except the sample boards. Could not get an answer. They had to pull up the info on the Menards site and cheerfully recommended I go to Menards.com to get my answers resolved too. I respectfully declined and said I would think this being your department, you would know your product.
Response- "they just moved their department from the NW corner of the store to the SW corner and they couldn't find their product info stuff. Really!!!! These 4 guys were truely a waist of humanity and needed other jobs not in customer service. So my maintain beef with Lake Ozarks Menards: 1.
Poor customer service. 2. Unfamiliar with their product line. 3.
Don't keep product in stock. 4. Could care less attitude.
5. Lazy and zero motivation.
Tom Murphy, X Customer
Product or Service Mentioned: Stone Veneer.
Reason of review: Order processing issue.