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2.2

At the end of February 2017, my husband and I went to Menards in St. Louis and purchased two large lots of materials.

The first receipt would have been roughly $675.00 and the second one being $300.00+. I sent both rebate forms in at the exact same time, same envelope even at the beginning of March 2017. In May 2017, I checked my rebates online, curious to know if they had received them in a timely manner. Both rebates were recognized online and said that our first rebate for $69.73 was mailed out to us on May 16, 2017 and the second rebate for $34.51 was mailed out on May 27, 2017.

We received the second rebate, for $34 at the beginning of June, which took about 2 weeks to get to us. When it got to be around the middle of June, I contacted MJ about the first rebate. He told me that no one had cashed the rebate and that it was sent out to him. After countless emails back and forth, he canceled the originally rebate, which should have been here before the other one and said that he was going to re-issue me a new one, which was sent out on June 20,2017.

It is now July 19, 2017 and I am still waiting on my $70.00 rebate which has held my husband and I up on buying materials for our bathroom renovation. I am getting fed up with the antics every time I reach out to MJ. While he has been considerate to chat with via email, we are loosing our patience. On July 14, 2017 I emailed MJ letting him know that I had not received the post card, the second one that is, and he told me to allow 30 days from the time in which it was mailed.

I was sure to tell him that anywhere within the Continential US it does not take 30 days to mail a postcard and receive it- no matter where you live. If I would have known it would be jumping through hoops to get back the money in which they so called advertised, I would have never bought $1000.00 worth of materials from them. As a side note, the rebates come internationally, which is ridiculous in itself. Menards prides themselves on being a family owned and operated business and yet when you try to call their customer service, a lady answers the phone, you mention the department you would like to speak to and she forwards you to an automated messaging service, giving you the fax information and or telling you to mail your complaint to the Menards main office.

Hello people, we are in the 21st century..... Last Thursday, July 13th I faxed a letter over to the main office and included by cell phone and email. I have yet to hear back from anyone. I do not plan on backing down as I am owed by $70.00 to their store and trust me, when I get it, I will use it and never look back.

MJ better get used to hearing from me more than what he already has because this is absolutely ridiculous. Five months later and this is still going on.

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Full refund.

Menards Cons: Rebate handling, Process and time in which it takes to receive a rebate.

Location: 14161 Manchester Rd, Ballwin, MO 63011, USA

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Guest

Purchased 2 add- on encapsulated door blinds,aluminum in March 2017 have yet to get the rebate.

Tracking says order not found. Purchased on line so do not have an original receipt with 16 #'s they ask for.

Just the packing slip.

They did same thing to my sister on an 800.00 purchase. NO REBATE.Won't buy from them again.

Guest

We have done hundreds of rebates with Menards and never an issue. Sounds like a US postal service issue to me.

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