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I bought four special order (because not in store...whose fault is that) bathroom fans. The installer just came over to look at the vents. He measured and found out that they are too big for the space allotted from the old one. I thought I measured, but I guess not. I called our Menards about returning them, and they said there is a 25% restocking fee. I guess it is my fault for not reading the whole contract. I do not remember a restocking...
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Anonymous

Anonymous In case more of you morons come along that dont understand why this *** happens:
If the store doesn't stock that item, it is subject to a special order contract. If it is ...

Anonymous

Anonymous Sssshhhhittt what they should DO is not let any you redneck straw hat wearin hillbillies return anything special order. In my book if you bought it then it's yours. Period.

3.7
I didn't like
  • Restocking fee being so high
#948325
We purchased a refrigerator during a rebate week. It was delivered with damage. Menards offered a reduction in price if we would keep the damaged one rather than having it replaced, we accepted. We fully expected that we would also get a rebate based on the lower amount paid. After waiting 8 weeks for the rebate we were told that since we accepted the lower cost we would not receive any rebate. This leaves us with a damaged refrigerator that...
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Anonymous

Anonymous Oh ho, that's pretty shady! Normally I chalk up things like this to consumers not using common sense and not bothering to inform themselves, but yeah...one of the managers de...

Anonymous

Anonymous What was the original and reduced prices? Let's do the math. X /

The man at the guard shack for the yard was extremly rude .
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Anonymous

Anonymous Gate Guards are 3rd party hires comtracted from a security company. They aren't employees of nor affiliated with Menards, so try again. If you were really so aggravated abou...

MrSharkNasty

MrSharkNasty If you're going to make a complaint MAKE A FREAKING COMPLAINT. Don't post one sentence with zero information to what exactly happened. I'm talking the guards side, you clearly...

2.2
#848852

Roof Shingles Review

#784022
I never got my rebate from 2013 so can some one plz call me at 262-221-2886 i need answers.
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Menards Staff Review

#659957
2.8
The store manager at your Fishers, Indiana, store on 96th Street is one of the most sarcastic, prejudice, rude people I have met in a long time. Please inform Chuck that ANYONE can do home improvement projects. In addition, it might be worth mentioning to check and make sure he is not being overheard when making fun of customers. Thank you.
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River rocks Review

#493269
Purchased twenty bags of River rocks, made two trips to store. Loaded and unloaded 10 bags each trip help never showed up. Homewood IL. Needs to improve on Customers service :(
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Items in sale flyer will never appear in stores. Never. Disclaimer says limited to stock on hand. Which is always zero. Terrible corporate policies.
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Anonymous

Anonymous They wouldn't spend millions on advertising if they didn't have the products in the ads. The ads that say limited to stock on hand are ads full of great deals much like black ...

#836079
This morning I was at one of the area menards stores buying items on sale for the "crazy day" sale along with other items needed for a upcoming project. As I was browsing though the store with my 8 year old son he says "dad look at the dog going for a walk" I look over and observe a woman dressed very elegantly compared to typical menards customers walking a typical german shepherd dog wearing a very generic red vest with patches saying "ADA...
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Anonymous

Anonymous No, you cannot legally eject someone for having a service animal. I can completely understand Menards' position on this. If YOU had a concern, you should have called the local...

Anonymous

Anonymous Sounds like the "service animal" needs it's own service animal! I understand Menards fear of a lawsuit but a growling, aggressive service animal wandering away from it's owner...

#826853
Bought a Dirty Hands Roto-Tiller in April of 2015. Did not go together smoothly at all. Three letters written to the manufacturer. Used it means I put gas in it. That's a no no to Menards. It ran the first time and did three gardens. Garden grew. Went to till up the garden after the growing season in the fall. Would not start. I TOOK IT TO A REPAIR SHOP. Now it works. Did what I needed to do. Tried to start it later on before I put it away for...
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Anonymous

Anonymous Do you have an update on this John? Or are you planning to just leave an open ended lie sitting out there?

JimtheRoofer

JimtheRoofer It's called knowing what you are buying. You bought a crappy Chinese made product, you get what you pay for. I'm sure the return policy was clearly written somewhere, but yo...

1.0
I didn't like
  • Guest services
#777939
Three foot by five foot sign in the store states menards will match anybodies price on identical item. Needed 3 refrigerators for my apartments. Lowes only had 1 in stock for $1100 so I bought it. Had to get the other 2 at menards for $280 more. They said "we dont price match if the price is below our cost" ??? Price match policy mentions nothing about their cost. Stay away from burnsville menards.
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Anonymous

Anonymous just what the heck does "PRICE MATCH" mean? Another strike against Mendard's!!

Anonymous

Former menards employee On a fairly often basis Menards corporate requires store staff to use their personal vehicles and credit cards to buyout specific items at lowes and home depot that are either...

#776861
So the store in Homewood IL wants to expand so they just bought the public street next to them and closed it down. Now thousands of people that use that road to drive back and forth to work have to drive out of their way and funny enough right past the Home Depot. Can you guess where I will be doing all of my shopping?
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Anonymous

Anonymous They didn't force the city to sell them the street. If it was such a well used road the city wouldn't have sold it. Cities usually only sell low use roads that the don't want ...

1.0
#713447
I ordered a chair online. I noticed that the store locater was on a store in chicago instead of the store I was browsing. Long story short, I ordered from the wrong store. They said there was nothing they could do about it and I would have to submit an email. I have yet to hear from them two-days later. Would like to have my money back the workers were not helpful and could offer me no solution except for to wait. Ido not think that a company so...
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Anonymous

Anonymous So you knowingly ordered a chair from the wrong store? Why would you blame the employees for something that is your own fault? Because we as Americans find it so hard to admit...

#633027

Contact Menards

Headquarters Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, WI 54703
Phone:
(800) 871-2800
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Top Rated Products Manufactured by Menards

I ordered several rugs online from Menards. On one the binding was frayed. On another the binding was an ugly color that was not visible in the picture or mentioned in the description. Two others the colors in the pictures were not accurate. I was surprised when I returned them and was charged $144.00 surcharge. As I shopped I saw FREE SHIPPING 20 times on each page. Nowhere did I see that I would be charged 25% restocking fee - not as I...
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Anonymous

Anonymous Restocking fees are common on special order products when you use a big box store. You did not pay for shipping, however it still cost Menards money for shipping and packing. ...

#627444