Yesterday I was at one of the local area menards stores buying a variety of tools and materials for a remodel project. The store has the 11% mail in rebate promotion as they do half the year now it seems.
When they run this promotion nearly nothing else in the store is on sale otherwise so depend on this promotion for a decent selling price. I spend just over $400 for the merchandise so rebate amount would be roughly $45.00 which helps offset the costs down the road. The issue began when the magnetic strip on my credit card was somewhat worn down and damaged so was unable to scan myself at the machine at the far end of the register. The cashier asks to see the card and I hand it to her try to swipe at the register itself.
She is able to get it to read at the register and sale finishes. However as soon as she swiped the receipt was dispensed at the far end of the register, before I have time to retrieve the receipt another customer walking by snatches my receipt and heads out the door. I try yelling "sir, sir" but just ***. One would think with a security guard, front end manager, and cart collector all loitering by the exit someone would approach this clown but was told they ignored him since he was "not in possession of unpaid merchandise so they were not obligated to make verbal contact".
At this point I'm outraged knowing this clown was watching my like a hawk and saw the amount of money I spent so highly suspected he was going to mail in the rebate himself he stole from me. Menards staff and security offered no remorse or advice, just 101 excuses. I asked how do I get a new receipt if mine was just stolen under your nose and was told "oh just go to the machine over there and it prints it out" I reply first of all my card has issues scanning being worn and second the reprint won't offer the rebate I earned from buying these items. After f@rting around with the staff who were, clueless, rude, and extremely unmotivated I was finally able to get the cashier who checked me out to reprint the pervious receipt, of course minus the rebate form, so I ask can i just void this transaction and be done with you guys.
She gives me a blank stare and rings a bell. The heavyset, gum chewing manager comes over and tells me if i want to return I need to go to the return desk, then waddles back to her stool without giving me an opportunity to respond. The cart collector person was the only one who appeared to have common sense seeing the game playing the staff has put me though and offers to help me moved the items to the return desk where the refund is processed and I leave empty handed.
Only good part was the clown thief will have the stolen rebate form be void since everything was returned. In the future Ill look for businesses who genuinely appreciate customers, not just see them as numbers and dollar signs
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of menards rebate. Menards needs to read this review and look into the issue (if any) according to poster's claims.