I am a home builder, who personally spent over $60,000.00 at my local Menards in one year time (with receipts to prove it). One night I had my 3 and 7 year old sons with me while I picked up some supplies for a project.
My 3 year old got hurt threw a fit so I picked him up as any father would. I removed my jacket after carrying my crying son trying to get out of the store I was hot. We hurried to the checkout counter and proceed to pay with my son still crying. After I payed, I pushed the cart to the door and proceeded to get my son and I bundled back up (it was mid winter) before going outside.
I had a electric plug end that I forgot was under my jacket and didn't pay for. I turned around to walk back to the checkout lady (who knew me by name-I was there almost everyday) looked up and the guard proceeded to take me and my boys into an interrogation room accusing me of trying to steal it. If I had intended to steal a plug end I would have pushed the cart outside leaving it concealed.
The plug was $11, they proceeded to call the police and they put me and my two boys in the back of a squad car.
After protest to the police and lack of any evidence the charges were dropped. One month later I received a demand letter from menards to pay restitution of $150 and that I was banned for life? They treated me and my two young boys like a criminal. I have never been accused of any crime whatsoever.
I have never been so humiliated. I go out of my way to tell everyone to take your money to Lowes or Home Depot.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.