Toledo, Ohio
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1.0
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5 comments

I am a home builder, who personally spent over $60,000.00 at my local Menards in one year time (with receipts to prove it). One night I had my 3 and 7 year old sons with me while I picked up some supplies for a project.

My 3 year old got hurt threw a fit so I picked him up as any father would. I removed my jacket after carrying my crying son trying to get out of the store I was hot. We hurried to the checkout counter and proceed to pay with my son still crying. After I payed, I pushed the cart to the door and proceeded to get my son and I bundled back up (it was mid winter) before going outside.

I had a electric plug end that I forgot was under my jacket and didn't pay for. I turned around to walk back to the checkout lady (who knew me by name-I was there almost everyday) looked up and the guard proceeded to take me and my boys into an interrogation room accusing me of trying to steal it. If I had intended to steal a plug end I would have pushed the cart outside leaving it concealed.

The plug was $11, they proceeded to call the police and they put me and my two boys in the back of a squad car.

After protest to the police and lack of any evidence the charges were dropped. One month later I received a demand letter from menards to pay restitution of $150 and that I was banned for life? They treated me and my two young boys like a criminal. I have never been accused of any crime whatsoever.

I have never been so humiliated. I go out of my way to tell everyone to take your money to Lowes or Home Depot.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#1047604

That Gm was fired. And u should have been given the option to pay for such as long as u had $11 cash no police should have been called. Makes me think there maybe more to this story.

MrSharkNasty
#1011158

Lowes and Home Depot will do the same exact thing to you if such a situation occurred. Sadly this is retail security these days. Shoplifters everywhere they won't take anyone for their word because retail stores are always getting scammed by people.

Anonymous
#999365

If you would have spent $60,011 instead of attempting to steal you wouldn't be in this situation

Thank you

Menards employee for life

Anonymous
#1004086
@Anonymous

You are an *** Menard's employee for life! What a heartless cowardice thing for you to say!

Anonymous
#1004167
@Anonymous

If the power hungry security guard would have stayed back I would have proceeded to pay for the plug. And Menards would have over $150,000 that I have given to Carters, Lowe's and Home Depot.

Way to go "loss prevention"!

Buy the way check out their BBB score!