If zero or negative stars was an option they would get the worst score possible. I purchased a special order pole building and my entire experience was an absolute nightmare.
They took my money with a smile, but when it came time to take delivery, they screwed up just about every aspect of my order. My POLE building didn't include the POLES as part of their kit! I had to pay almost $2000 out of pocket for 18 6x6x22' posts. I spent hours and hours on the phone with the building materials manager complaining about the ridiculousness of the situation, only to be offered zero solutions.
That was their biggest screw up of my project so far, but their have been many others along the way. Their special orders department is a dumpster fire. They WILL screw up your order. My roof needed 6 10 foot long ridge caps, and they sent (and charged me for) 60!
It took me 4 hours and a full tank of gas to load up and return their mistake. Associate employees that I would speak with would tell me how poorly run their store is, and that the managers routinely blow off customer complaints. My project is already nearly $3000 over budget and it is 100% due to MENARDS MISTAKES! If my pole building wasn't already halfway built, I would return every last item I purchased and never give them another penny as long as I live.
I have all the paperwork to prove everything I just stated, I welcome anyone to message me about my situation.
I could talk all day about how terrible this company is. I truely hope this review goes viral, so that no one makes the same mistake I did.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Order processing issue.