Menards sold me some 25 year shingles and they evidently are faulty. A portion of the shingle is actually falling off the shop that we put them on. I had them put on by a professional and when I took the part that fell off into the store they gave me a # in Mississippi to call to get a complaint form.
The form tells me to take pictures, have a professional remove two of the shingles and mail them at my expense to Mississippi for review. If they find that they are faulty they will send someone out to inspect them. I live in ND and am a widow and this seems ridiculous to me. They sold the shingles with the guarantee why can't they send someone out to inspect the situation rather then me hire someone to tear my roof apart with the hope that they will take responsibility.
They told me they have too much inventory to send someone out everytime they have a complaint but I'm pretty sure if something else had a problem they would take care of it and send it in for review themselver. I have always liked doing business with Menards but this has really made me think about their dependability.