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I have written to Ray in customer service too many times to count. Finally, I have written to Brenda Garrett, guest services department Hello, Ray .
As of yet, no response of any resolve. It is impossible to get a hold of a real person at Menards. Absolutely impossible. I have been trying from before Christmas.
The top customer service people hide behind email systems that they ignore.
There are no real management people at Menards. NONE.
Hello, Menards, anybody, anybody, Bueller, anybody.
No one's home. Elvis has left the building.
Shop there at your own risk.
My friend, Fred, was videotaped each time he came into the building. Fred is 78 years old, handicapped, and was helped by a young employee of Menards at the time.
Fred left the young man a tip, as he would to other
employees who were kind enough to help him, out of his appreciation.
Menards fired the young man who had helped Fred, then when Fred asked to speak to management they told him he was in surveillance every time he came into the store, and demeaned him terribly.
No one has responded to Fred.
Fred has spent hundreds of dollars at Menards
over the years, recently having his deck completed.
We are done with Menards. Their lack of response to customer complaints is disgraceful.
User's recommendation: Shop somewhere else.
Location: Kansas City, Missouri