Fraser, Michigan
Not resolved
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
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Value for money
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0 comments

I went in to Menards in Warren, MI to return a small item. I waited a long time and finally asked the female clerk if I could go and get the item to exchange.

She said leave the one that didn't work. When I came back with my item (only one of 4 that actually worked) she yelled at me to get in the back of the line. I am 77, just had surgery, so I leaned on the counter to wait and had the nerve to sigh. She yelled at me some more that I had to go to the back of the line and she had to fill out paper work.

I walked out..

what else could I do. Horrible person, horrible service!

Product or Service Mentioned: Menards Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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