Fraser, Michigan
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I went in to Menards in Warren, MI to return a small item. I waited a long time and finally asked the female clerk if I could go and get the item to exchange.

She said leave the one that didn't work. When I came back with my item (only one of 4 that actually worked) she yelled at me to get in the back of the line. I am 77, just had surgery, so I leaned on the counter to wait and had the nerve to sigh. She yelled at me some more that I had to go to the back of the line and she had to fill out paper work.

I walked out..

what else could I do. Horrible person, horrible service!

Product or Service Mentioned: Menards Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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