My husband and I went to pick up $800 worth of lumber and plywood which I bought online. We substituted some of the items and needed help with getting the credit back in my card.
I had made a mistake in one of the items I need credited and apologized to the cashier who was very polite and willing to remedy the situation except that she cant and had to call the manager for help. This manager, Colleen, who was not wearing a namebadge was talking over me and yelling at me from the service desk to the checkout counter and appeared aggravated for being called. My husband is building a stand alone home office/she-shed for me in the back of our property and over the last two months, we have purchased close to $7000 in materials at this particular store. The same manager yelled at him btw after he returned a Menards rented truck and he left a small damp area on the console from his iced powerade.
I can only imagine how many other customers have been subjected to this kind of rude behavior from this person who clearly needs customer service training or frankly, find another job.
Preferably one that does not deal with people. I feel very upset about this and will be purchasing the rest of our construction materials from Home Depot or Lowes.
User's recommendation: Find another store that treats people right. Menard’s maybe a few pennies cheaper but I don’t mind paying more for good customer service.
Product or Service Mentioned: Menards Building Materials Department.
Preferred solution: Apology.
Menards Pros: Accessibility, Prices.
Menards Cons: Rude manager, Poor customer service.
Location: 2868 US Highway 52 West, West Lafayette, IN 47906