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My name is Kathy Turney. We formed a food pantry on behalf of my departed 23yr old son.
I went to your store in Hodgkins, Illinois to buy two tall shelving units and groceries to stock the food pantry.
Your cashier was beyond rude.
From start to finish she accused me of a false tax ID letter. It is not fake. She said. " the cardinal rule is to apply" meaning if our church was in the system.
This is our first time using the tax letter as we open March 24th. She offered no direction as how to apply or what to do. This is after she accused me of using a fake letter.
We attempted to purchase clearance food items. I asked.
This is for a food pantry, can i ask someone if they can be discounted more. She said. They are only a dollar. And further stated, you have tax emmt what else do you want.
At this point, I am stunned. Ive worked for a major airlines for 20yrs and fully aware of the public. And what good customer service is.
I finally asked. Is there someone else I may speak with of the items being lessed.
Cashier also stated..there are over six thousand items..how does she kmow if it can be lessened. She called over Courtney. And the cashier, said. She wants this cheaper eventhough she has a tax letter.
Without buying anything. I felt humiliated as I wanted something for free. This is to feed the hungry. This is not for myself to eat 20 bags of stuffing.
Called the store and spoke with the front end manager as to her emp behavior.
This was cashier in aisle 8. Did not get a name.
Preferred solution: Let the company propose a solution.
Location: 6100 East Avenue, Hodgkins, IL 60525