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4.0

I am a 60 year old woman with a bad back, etc. I was with a friend (who was in a wheelchair) who wanted 8 bags of cedar mulch.

There was no one in the garden center. When we went to checkout with full carts, we asked the young cashier if we could pay for the mulch and if there was someone who could get the 8 bags and bring them up front. She said no on both counts. I asked if she could ring up one bag if I went back to get it, she told me she needed all 8 bags.

She was so rude and did not offer to find someone to help us, nor did she call for anyone. I asked if there was a manager I could speak with...no, again. On my way back to the garden center - almost in tears - I found a young man who gladly loaded them onto a cart and took them up front; he also got someone to load them into my van. I wish I'd written his name down because he was wonderful!

Kearsten, the cashier, still kept that nasty look on her face as I checked out.

She is the first rude person I've come across in your Fort Dodge, IA store and I will be sure to watch out for her. I'd rather wait 10 more minutes in another line than deal with her attitude ever again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Menards Pros: I like shopping at menards.

Location: Boxholm, Iowa

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Guest

Why do people go to self service stores and complain about the lack of service is what I am wondering? I'm not a big fan of Menard's in general, but at least know what kind of business you are shopping at!

Guest

It always amazes me at how people with bad backs and all sorts of ailments go into stores and can't get a product on a cart and to their car. What on earth do they plan on doing when they get these products home.

Who is going to get them out of their vehicle and spread them on their yard? I'd probably bring that person to the store to help rather than a friend in a wheelchair.

Guest
reply icon Replying to comment of Guest-1231063

I thought that as well!

Guest
reply icon Replying to comment of Guest-1231063

Wait until you are elderly or disabled. Karma will get you.

Guest
reply icon Replying to comment of Guest-1232471

I'm getting old and hire people to do things I did myself when I was younger. I also have Items I can't handle myself delivered. People need to be aware of their abilities and either take someone to the store to help them or have their purchases delivered.

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