on 4/17/16 coon rapids mn. store... made purchase or screened enclosure after presenting my credit card I was given the info that a 11% promotion is taking place on the day after the 18th. I just asked to cancel this transaction. My reason was that I was going to make a large purchase when your promo returned, my bad I didn't pay attention, so I could have had had all delivered on one charge, but wanted this one item quick. anyway I was told I had to finish and complete my order which I hadn't yet or there would be a 25% restocking fee by this supervisor lady. OK that's your policy..
From the floor clerk who was rude saying they want the cheap one, to ignoring me when I asked a question printed it up told me to take it to check out turned and left, to the supervisor who acted like she didn't have time for me' and after talking to the manager knew I would have no help.
with this and other experiences I have had with this store my opinion is your PR sucks. I was told I can get a form and fill out and get the 11% and that is not what MY problem is. I can order on line from any chain store I want but like being able to ask questions if I have any. was treated like they really didn't care what I did. the one exception was the lady at the cash register she seemed to do what she could do to help me but most important to me was POLITE..
My other purchased I was waiting to make included 3 Anderson windows and material for a 82 sq ft cedar deck which I had already priced out. both these will be put on hold until I make up my Mind if I will do any further business with you...Like I say money is not the issue here, customer service is...I'm retired and like to walk into a store that will not me feel like I am imposing on them...PS credit card cancellation to follow
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Menards Cons: Service, Attittudes.