Menards
Reviews and Complaints
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Verified ReviewerMenards will not place my online order
I have been trying for weeks to place an order to Canada. I have never experience such poor customer service from any business.
- Will not take my order
Preferred solution: Deliver product or service ordered
Terrible that Menards has no phone number to call when I can't make an online purchase.
Is damage product
Preferred solution: Full refund
Services poor
i submitted claim on 14 November2023
First assessor claimed that i signed consent form which i did not policy was taken over telphone when i assisted to see my signature i was showen cancel policy taken one year ago and its was bussines policy
They appoint another assessor which she is not updating on her movements since its going to be a month no phone i had to buy my self new device she sad telkom delay document of call data i made sure she get them quicker she find other way to S'ay she need other information playing games delaying claim for being finalize she does not retain calls when you call for update
D
User's recommendation: No i wont they must not waste their money
Water refrigerator at Menards. I ordered the icemaker icemaker kit under dollars to deliver and that they would install the icemaker and change the doors to the office and swing before delivery.
I called the set up delivery and they said that I had to set it up with someone else and pay the hundred dollars. I guess I didnt realize that I hadnt paid it my boss refrigerator.
The guy selling it to me made me thought that I did, but OK they connected me to delivery department They are. They informed me that the delivery would be $200 not $100 I decided to ask my son to help me refrigerator up $200 a lot of money and I was only 1 mile out of their delivery range for $100 kind of made me a little unhappy but OK. I told him I was coming to get it on Saturday I got there and the icemaker wasnt installed , they took two hours to get the icemaker installed and then we loaded in the back of the pick up carried in the house carry the old fridge raider out and my wife said the doors brown backwards, I called the store and they said if I wanted the doors changed around I had to bring refrigerator back and if I wanted them to pick it up they charge me $200 to come get it change the doors around for free and $200 to deliver it back , so I proceeded to try to change the doors around myself. The refrigerator doesnt sit in the back wheels need to come up but theres no adjustment and the front wheels are all the way down the floor.
The doors are not on straight. I put everything in the holes that were there, but theyre not lining up good the seal on the bottom refrigerator. Its not ceiling halfway down its like its collapsed. Not sure what to do about that.
I called the manager at the store. He said he cant help me and didnt offer any solutions and then he hung up on me. Its the store in South West Grand Rapids. The address starts with 5555.
I forget the name of the town maybe Wyoming. How can you help me?
- Low price
- No customer service
Preferred solution: The refrigerator corrected
User's recommendation: Buy someplace else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund / store credit
On 10/30/23 my wife and I purchased $272.48 worth of product using $47.65 in 11% rebates. I had to return an item that was $75.64 with tax.
I was asked if I wanted the money back on my bank card or a store credit which is what I did and I spent it on different wood spending $78.42 using the store credit and paying with my bank card for the balance of $12.81. Then we had to return that wood and go a differently route entirely.
When doing this I was forced to take a store credit of $70.98 with only $12.81 being put on my bank card.
I am trying to figure out how I spend over $270.00 cash using $47.65 in rebates only entitles me to a $12.00 cash refund while being forced to take a $70 store credit.
Please contact me in response or if you need better understanding of this situation.
Thanks
Greg Fedele
419-340-****
- Prices and friendly workers
Preferred solution: Full refund
User's recommendation: I have not really had issues till this. Outcome will determine the rating and they should keep in mind Lowes is right across the street from them and we are not a bit happy with this.
Can't *** speak to a human, and they don't give a rats *** about the customer
Never received rebates totaling over 130 dollars
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Three Rivers, MichiganResolved: You are trying to void a perfectly good credit check issued to me .
Company fixed the issue and I have been provided with apology. I contacted them and asked them if they could look into my situation.
Preferred solution: Full refund
User's recommendation: dont shop there.
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Verified Reviewer | Perkins, OhioGeneral Manager Mike due and unhelpful
I placed an order for siding on august 22, it is now September 26 still no siding. Yesterday September 25 i spoke with a mill work manager and they could not tell me where my order was even though it had said 4 different estimated ship dates and the vendor told me directly it would be there on the last date listed, September 25.
I told them to cancel my order and i want a refund since they couldn't help me. I started the return and even took the materials back to where they asked. At this point the generals manager got involved like there was no issues, after getting everything in line he decided to tell me that the we will be charging you a 25% restock fee. I explained to him if you have no product in stock how can you charge me a restock fee???
He arrogantly circled 2 spots on the form where it is marked. I understand it is on the paperwork, but it was not there and at that point it was never told to me where the product was. Her proceeded to give me a number to an automated phone line that you cant talk to a human.
The general manager at the Sandusky Ohio location need to get some serious training unless Menards would like to lose many more customers. I will never shop with this company again.
- Good prices
- Poor customer service all around
Preferred solution: Price reduction
User's recommendation: Avoid Menards Sandusky Ohio. Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am not going to be giving you permission to get into my account, I am trying to get to someone who can help me, not trying to pay someone to tell me that there's nothing they can do. How about letti
Preferred solution: A replacement water heater
Fence panels are poor quality
Preferred solution: Price reduction
User's recommendation: Build your own .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maplewood, MinnesotaPaycheck
Well. Here we are.
2 week s later and they decide to reissue a check. Which prior new address update in profile. Emailed hr and I know gms see the email. Told them to mail check on payroll week.
A week after supposed to be paid. Nothing.
How is this all ok. Label me a...
Got check. Now withholding most recent check.
Plus they have labeled me a racist. This is how this location is ran? Great rep for menards. That's me being sarcastic.
Claim that I'm posion.
Ha. What do you think this location is right now
I go in today to be informed that dealine was yesterday. Was never told this. Now my paycheck last week that i was supposed to receive is not being mailed until this friday. What is going on at the maplewood location.
I was accused of being racist. Investigation still open as farcas im aware. Then called a liar 2 weeks later. Lose job.
Now cant get paid. When do i expect the check in the amount roughly $396. Maplewood location has put in hardship.
With no answers. Please get back to me
Preferred solution: Apologies and resolve for paycheck
User's recommendation: Nice location to shop. That's it. Don't work for location
Lost my rebate cards checks # 7562 totaling 144.01
User's recommendation: understand the factory rebate system better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong countertop size&wrong sink color
I filed that i recieved the wrong countertop size and am waiting to hear what can be done. my local store here in baraboo manager Brian said i can get a 25% restocking fee to obtain another countertop.
please contact me on what is to be done??? BARA 30333****
Preferred solution: countertop to be made right,employee adjusted size wrong
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If you look at the shipping information on their web site it says they only ship to U.S. addresses. To the best of my knowledge Canada is not in the U.S.
Menards ships to Canada Yes! You can order parcel shipments to Canada!
Add items to your cart as Ship to Home for shipping options. Do you ship to Canada? Yes, we ship to Canada! Add your item to your cart and proceed to checkout.
Large package orders will be delivered via LTL shipping. Deliveries will be scheduled within a 4-hour window between 8:00 a.m. and 5:00 p.m. Customers will receive a phone call with an estimated time of arrival, usually within 1 hour of delivery.
In most cases, the driver will do a curbside delivery and the customer is responsible for getting the package safely inside. Unpacking, room placement, packaging removal, and assembly are not included or offered. This service requires additional assistance, please Contact Us for a quote. Grand Forks, ND; and International Falls, MN; offer local standard delivery* so you can have your order delivered to your home or job site in Canada** using a local, independently owned and operated delivery partner.
Click on the Menards store nearest you to discuss your delivery options available via phone or email.
*Standard delivery includes placement in the driveway or garage if accessible. **Additional charges may apply https://***/main/help-center/orders-shipping/c-19280.htm#Canada