Menards
Reviews and Complaints

Were you trying to place an. order on-line?

First of all they have outrageous shipping and handling charges for on-line orders. Second, the bag sale is good in-store only and doesn't apply to on-line orders.

Who is helping you unload the salt once you get home ?

If you have a complaint for corporate, put it in writing. They don't have phone lines for customers to contact the corporate office. There is something you are doing in the store that is drawing their attention to you if in fact you are being followed.

At least you had a cashier. At Walmart or Home Depot you probably complain about having to use a self check out register.

Don't you pay attention to their ads? The ad before Black Friday said it was their last 11% of the year.

Did you see the normal signs for the 11% while you were in the store?

It's you fault for not paying attention to their promotions. Unfortunately you made your purchases when the promotion wasn't running so they out you nothing.

Earlier this year I had a large display model refrigerator delivered to my house from menards. I was at work but my wife and teenage kids were home.

No one ever came to the front door, but since it was pre paid he decided to literally left the refrigerator at the end of my driveway. I only found out when the neighbor across the street out of the blue calls me at work saying theres a nice looking refrigerator in the driveway and a scrap metal guy is questioning if he can have it. My neighbor and son then hauled the refrigerator to the house, and after work I went to the menards store to have a discussion when management and store staffing. The gentleman I purchased the refrigerator from, the employee who schedules deliveries, and the store manager all gave me an absolutely useless blank stare when I questioned how a brand new $2000 delivery could be placed at the curb like it monday's garbage.

The only response was to e mail menards cooperate, or talk to the independent contractor.

After being a dedicated customer of menards since they opened 15 years ago, I have taken my purchases for my house, rental properties, and purchases for my job all to the home depot. Previously I had spend $15,000 to $20,000 a year at menards and staffing at all 3 local stores knew me on a first name basis, but again as 3-21-2021 my wallet has left their building.

Earlier this year I was in the same situation where the lawnmower failed on its maiden voyage. I fill it up with gas to use, the engine refuses to start after 8 pulls, so I go back to look at the manual and 2 minutes gas starts leaking from the filter area, I clean the mess, and after 3 more pulls the @#@#@ rope refuses to retract.

I call menards and they tell me to go some place 120 miles away 1 way and they refuse to help me otherwise. I call the repair store and they tell me its 3 weeks repair time and need $50 deposit regardless of when I purchased the item. Feeling backed in the corner I call my credit card company to dispute the lawn mower purchase. After explaining the situation they sent me a form which I was instructed to have the menards return clerk sign stating they have possession of the mower.

I took the mower back to menards and started getting all types of finger pointing and complaining from the staff, I said all I need is someone to sign this form and you keep the mower. The one clerk regrettably signed the form starting the store has the mower.

I faxed the form to my credit card company and they issued the reimbursement by withholding the original transaction to menards. Instead of buying a new mower a neighbor of mine sold me their old one for $50.00 and has worked great all season long.

How do you claim your purchases as a business expense without receipts? If the purchases were made with credit or debit cards receipts could easily be printed at their kiosk by the returns desk.

Your credit more than likely got canceled when they found there had been thefts of the materials that were returned. Unfortunately contractors and their employees while being good customers can also be some of the biggest shoplifters. Employees get comfortable seeing them in the store frequently and aren't as watchful of their actions. The moral of the story is to get better at record keeping.

Require you employees to turn in receipts in a timely manner.

Your book keeper will be happier and returns will be easier. You will also be able to claim the 11% rebates you are loosing to sloppy record keeping as well.