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Update by user Jul 15

old complaint, time to move on.

Original review posted by user May 16

I was about to complete an online order for some garage wall cabinets to pick up at the store and noticed a Processing fee for $2.80. Forget it, firstly the rebate offered is not cash it's money I have to spend in your store which is...
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2 comments
Anonymous
#1716699

Wrong!!! Employee jobs are not do do your shopping for you. If you don't want to pay the processing fee then come in the store and pull the product off the shelf yourself .

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Review
#1535998 Review #1535998 is a subjective opinion of poster.
Reason of review
Pricing issue
Resolved
3.1
Details
Went to Menards in Bourbonnais, IL specifically to get a threaded bolt ($1.99) for a project. I found this along with a sale on box cutter blades in the hardware dept. Took these items to cash register #2. These small items were or should have been placed in the larger...
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3 comments
Anonymous
#1726624

Unfortunately, menard's sucks when it comes to customer service. I have had numerous instances where they have provided me with the worst customer service possible.

I plan to never again shop at menard's. They are very stingy and money hungry when it comes any product matching with other companies. The managers and the staff do not make any exceptions including when it's clearly their fault. I believe they don't get pay well so they don't care about the customer.

It's too bad.

They have good products, but their customer service stinks big time. Most likely, they could be the next retail company to go out of business.....

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Review
#1475867 Review #1475867 is a subjective opinion of poster.
Service
Menards Manager
Pros
  • Floor staff
Cons
  • Management
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
Tags
  • better service
Resolved
2.7
Details

Update by user Sep 07, 2018

He personally invited us to come back to the Menards store in Normal, IL, however, I stated that as long as the Flooring Manager was employed there, we won't come back.

Update by user Sep 07, 2018

I personally received an email from the General Manager of the Menards store in Normal, IL. He...

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15 comments
Anonymous
#1555410

I think he should be reprimanded at the very least, and fired at the very best. I have no doubt that this is probably the way this manager treats customer on a routine basis.

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Review
#1349006 Review #1349006 is a subjective opinion of poster.
Service
Menards Manager
Cons
  • Rude manager
Reason of review
Poor customer service
Tags
  • Menards Complaints
Resolved
1.8
Details

Update by user Dec 23, 2017

After much lost time and unnecessary irritation, Menard's took 3 days to issue me a credit. I suspect that they waited until they got notice from my bank that the charge was being denied anyway. Customer dissatisfaction continues unabated.

Update by user Dec 23, 2017

final outcome: 1.I protested...

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35 comments
Anonymous
#1429151

If you look at returns made with a credit card the returns tend to process slower through the bank than purchases do, doesn't make any difference where you shop.

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Review
#1152327 Review #1152327 is a subjective opinion of poster.
Service
Menards Customer Care
Pros
  • People were pleasant
Cons
  • Refused to let me have product that was paid for
Reason of review
Order processing issue
Loss
$71
Preferred solution
Full refund
Tags
  • Order Not Received
Resolved
3.2
Details
Spent $550 dollars and was supposed to get a rebate check it said was mailed on 5/30/2017 thats funny how it is now 6/13/2017 will not shop there again unless this is resolved.
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7 comments
Anonymous
#1342514

I see this is marked resolved. How was it resolved?

Was it just slow in getting there in the mail? Did they re-issue the credit?

Did you find the post card sitting around the house? Tell the story.

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Review
#1060513 Review #1060513 is a subjective opinion of poster.
Service
Menards Rebate
Reason of review
Order processing issue
Resolved
1.3
Details
Menards - Protection Plan Review
I paid $140 for Repair plan of Snowthrower. It was a detail sale effort by menards, sales guy showed me several Snowthrowers, told me pros&icons of each. Once I picked Snowthrower, he also convinced me to buy Repair plan. However he didn't tell me that pick and drop is...
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16 comments
Anonymous
#1418042

Wow I can not understand your thinking on this one drop off and deliver really duh

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Review
#971260 Review #971260 is a subjective opinion of poster.
Product
Menards Protection Plan
Reason of review
Not as described/ advertised
Resolved
4.0
Details
went to buy some vinyl cove base at Loveland, ohio menard's. there was no price on bin, so I asked for price check from associate and was told $2 each.....the same as the marked down price at their other store. at the register,they rang at $3.49 ea. I drove 12...
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1 comment
Anonymous
#1247775

got a call from manager Monday morning. after hearing my complaint,the manager researched the problem and was able to offer a fair resolution and apology.

Review
#962488 Review #962488 is a subjective opinion of poster.
Service
Menards Customer Care
Pros
  • Generally the staff
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • customer service person
Resolved
3.7
Details
I bought four special order (because not in store...whose fault is that) bathroom fans. The installer just came over to look at the vents. He measured and found out that they are too big for the space allotted from the old one. I thought I measured, but I guess not....
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9 comments
Anonymous
#1671062

I am having the same issue with Menards on the restocking fee, bought a white dishwasher to go with other appliances that I already have, no white in store so special order and now it will not work do to the handle on dishwasher I can't open the drawer on the other side corner cabinet without hitting the handle on the dishwasher.. so now I have to pay 125.00 restocking fee.. this is crazy

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Review
#948325 Review #948325 is a subjective opinion of poster.
Cons
  • Restocking fee being so high
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Restocking fee to be less, as well as cashier to explain why I had to sign two receipts. She did not mention 25% restocking fee or I would not have gotten them.
Resolved
3.3
Details
i was told i would not pay interest until my 700 in materials was paid in full, well im down to 258 and with vika score of 807 they charged me $58.07 , , this year and last year i spent over 25,000.00 dolllars at meards, so i called and told the girl i was just charged...
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4 comments
Anonymous
#1303221

You seem a little arrogant. I'm sure the customer service was horrible but you probably came off as a ***.

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Review
#767180 Review #767180 is a subjective opinion of poster.
Service
Menards Customer Care
Cons
  • Way i was treated
Reason of review
Poor customer service
Loss
$58
Preferred solution
drop the interest charge ,

Contact Menards Customer Service

Mailing Address:
Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Phone:
(800) 871-2800
All Menards Contacts

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I ordered something at 10:30 pm. I decided I wanted to cancel it at 11:30pm. I contacted them online and said I no longer want the purchase. This morning I check my e-mail and it says the order is too far along in the process. I tried to cancel an hour after and...
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6 comments
Anonymous
#1215258

First off I've never heard of a 255% restocking fee. It's a good thing Menards processes orders quickly so a person can get his order on time. anonymous

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#591066 Review #591066 is a subjective opinion of poster.
Cons
  • Cancellation
  • Thr
Reason of review
Order processing issue
Loss
$25
Preferred solution
Full refund
Tags
  • Order Cancellation