I have had very similar experiences at Menard's in Rockford, IL, Machesney Park, IL, and also the Menard's in Beloit, WI. I was constantly being ignored and made to wait until men that asked for help after I did were waited on first.
I always asked for help loading explaining that my husband was terminally I'll and was not supposed to be lifting & still the staff stood around and waited until we got lumber and everything loaded.
At the time I owned a real estate investment company and was averaging spending $11,000 a month in Menard's until I finally got so fed up the last time when 3 associates were standing talking and ignoring me, I told them " if you would stop standing around talking with your thumbs stuck up your *** maybe customers could get some help." Shocked they walked away and I have not shopped at Machesney Park, IL Menard's since. Now I shop at Lowes or Home Depot.
Reason of review: Poor customer service.