I came across this site by accident but have a few comments about Menards and the complaints here. I am not in anyway affilliated with Menards, just would like to point out a few things.
Here in Appleton WI we have a Menards, Home Depot, and Lowes all within a 1/2 mile of each other. I prefer to shop at Menards over the other stores. I do shop at the other stores for a different product. I find Menards prices are lower, even lower on some items than Walmat. The selection is better and the store better organized than Home Depot or Lowes.
As far as customer service and returns, over the 25 years and hundreds of trips (including returning things that have sat around for a year) some I have been going to this and other Menards I have had only 2 bad experiences. These come with any store.
Monetary Loss: $500.