On April 8th 2012 ,Saturday I purchase from the Hillside, Il. store # 3513 a Basic grill cover , size large for $13.88 cash transaction.
This grill cover turned out to be too large. I called the Hillside, Il. store to inquire if they carried a medium cover since this one was too big. They informed me that they did not .
I called the Glendale Hts. Il. store # 3175 and was informed that they had the size I needed 53 " in another type of grill cover which cost approx. five dollars more.
I asked the gentleman who answered the phone if I could exchange my grill cover for the one that was smaller, without a receipt and pay the difference in price. I was informed that this would be possible since I was exchanging the cover for another product at their store. Today April 9th 2012 when I went to Glendale Hts. Il.
store to exchange the grill cover I purchased for the proper sized cover, I was told that I would not get a refund of my purchase price. I was informed that I would only get a credit of what the grill cover would sell for if it were on sale. If you look up in the Hillside, Il. computer system you will find a cash transaction for the purchase of the grill cover number 259-7006 that I purchased.
I am really surprised that Menards does not give you a full refunded price when you don't have a receipt, especially when exchanging one item for another at a larger price. Menards will not be a store of first choice or even second.