Returned items, Had paid for them in cash and a Menards gift card. Manager would not give cash back.
I had bought $86.04 worth, I had a $25.00 gift card I had received at Christmas, so I used this gift card and paid the other $61.04 in cash. I returned a item worth $23.84 not being able to use it. The cashier gave me back a store credit of the $23.84. I told her that I didn't think that that was right since I paid with cash. Her and the General Manager ans. was that, that was store policy. I still don't think that this is the right way to do business and in so many words told the store manager (Galan Heckman). I was told that the computer said that was the way of doing it and that was it. I was upset and your Manager was a real *** (pardon my french) about the whole thing. I will not return to any Menards Store and you can bet, that, I will be telling all my friend about the way I was treated at Menards.
410 N. Thompson St.
Carrier Mills, Illinois
Product or Service Mentioned: Menards Manager.