Last year, I purchased over $3,000 worth of fencing. which resulted in my neighbors purchasing another $3,000 worth of fencing after seeing mine.
That's when we found out about the return policy. Even though I had used my debit card, I could not get a CASH refund when I tried to return unused material because my neighbor used his American Express card 1st and I paid with a Debit Card. So the returns were to be applied to my neighbors American Express Card which was unacceptable. So I had to receive only a store credit.
I spoke with the return manager, the store manager and it still resulted in me receiving a store credit for over $600. Who needs a store credit for that much money? I was appalled.
I will never purchase anything from Menard's again on the same bill with someone else. My problem was that it was not explained to us how returns would be handled because we paid with 2 different methods PRIOR to the purchase or we would have purchased the materials differently on 2 seperate receipts.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $600.