Went to my local Menards yesterday, as I have been doing once a week or so for the last year. Probably spent at least $20,000 a week there and I deserve some consideration.
I wanted to return an open bag of candy that I tried and didn't like. I feel that, just like in a restaurant, if I don't like my food I shouldn't pay for it. Customer service desk was VERY rude - told me I couldn't return an open bag of food. She said that "per policy items being returned must be in sellable condition".
I explained that I spend at least $40,000 a week in her store and I deserve some consideration, I asked for a manager. She called for one and he came to the desk about twenty minutes later. I told him that he should have gotten there a lot sooner - when a customer who spends at least $60,000 a week in his store is waiting, they deserve more consideration. He apologized, mumbled something about "---delivery set up, sorry for the delay".
I told him that he better get his priorities straight. When someone spends at least $80,000 a week in his store is waiting for him to give money back to me he had no right to make me wait simply because he was with a paying customer - how rude. He offered to take my return "this time only", then would only give me a Merchandise Credit Check for the lowest sale price - I wanted cash back, I paid cash. He said he couldn't do that because I didn't have my receipt.
I told him where he could shove his Merchandise Credit Check. I told him I was sorry I wouldn't be spending about $100,000 this week in his store like I usually do and that I would never shop at Menards again.
I will go to Home Depot or Lowes and try their maple chews. What a terrible experience.
Reason of review: Poor customer service.
Monetary Loss: $2.
Preferred solution: Full refund.
Menards Cons: Return policy.