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Reputable companies allow returns of online products. Menard Chesterfield Michigan location.

A service desk employee stated if I spend the whole refund in the store that day, then I could have a full refund, and not be charges the 25% restocking fee. When she called the manager over, he said, "NO, oh well". He charges me the fee. Get your policy straight!!

I did have tile to get. I will never shop there. I left upset. The chandelier I ordered was not as gray as pictured on the website.

Looked more white. UN happy.!!

orederd again. at Menards again

User's recommendation: Do not shop there!! DO NOT SPECIAL ORDER ANYTHING.

Monetary Loss: $100.

Preferred solution: Full refund.

Menards Pros: Generally favorable shopping.

Menards Cons: Was told the wrong thing.

Location: 45500 Marketplace Blvd, New Baltimore, MI 48051

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The policy is a 25% restock fee on all special orders. Sounds like they got it right.


It's always a good idea to check return policies before placing an order on-line. It doesn't make sense to order something on-line if you aren't sure if you are going to like the color. As you are able to go to a store you would be better off shopping in the store where you can see actual samples rather than trying to rely on the color represented on your computer screen.


Its also a good idea to patronize a retailer that provides proper customer service, instead of having staff that love to put the blame on the people who provide them with a paycheck


I did that, not avaliable in store.

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